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Customer: The cup holder on my PC is broken and I am within my Warranty period. How do I go about getting that fixed?
Tech support: I'm sorry, but did you say a cup holder?
Customer: Yes, it's attached to the front of my computer.
Tech support: Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotion, at a trade show? How did you get this cup holder? Does it have any trademark on it?
Customer: It came with my computer, I don't know anything about a promotion. It just has 16X' on it.
(The caller had been using the load drawer of the CD-ROM drive as a cup holder.)
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